Refund Policy

Information on refunds Dear customer, we inform you that the general conditions of sale indicate, in compliance with current consumer protection regulations, the conditions and methods with which to proceed with the online purchase on the RAESVINTAGESHOP website which is owned by RAES di Raffaele Esposito, individual company with registered office in Viale delle camelie, 15, 80040 - Cercola (NA), PI (VAT) IT09404091218, email address raesvintage22@gmail.com which is now referred to as Seller, of the products of your interest in a secure manner, easy and convenient. In this section we invite you to read and then accept the conditions of revocation and withdrawal of the order. Withdrawal and Return of Product(s) Pursuant to art. 52 et seq. of the Legislative Decree 21/2014, the Consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty within 14 days of receiving the product. To exercise the right of withdrawal, the Consumer must send a written communication to the Seller's office by registered letter with return receipt, indicating their details, the order number and name/description of the product they intend to return. The same communication can also be sent, within the same deadline, by e-mail to raesvintage22@gmail.com, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. In case of exercising the right of withdrawal, the Consumer is required to return the goods within 14 days from the date of communication of the withdrawal, and must send the product to the address Viale delle camelie, 15, 80040 - Cercola (NA), Italy. or the products you intend to return. The cost of the return remains the responsibility of the Consumer and supported by the seller. The Consumer may obtain the right to a refund of the returned product if the latter is substantially intact. The Consumer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the same. Therefore, if the Products are damaged (for example with signs of wear, abrasion, nicks, scratches, deformations, etc., not complete with all their accessory elements (including labels, ornaments, buttons and the Warranty Certificate RAESVINTAGESHOP, the Consumer will be liable for any decrease in the value of the goods. To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish their nature, characteristics and functioning, nor to remove boxes, dustbag and original labels and cover the original packaging of the Products with other protective packaging that preserves its integrity and protects it during transport also from writings or labels. Once the products have been received at the address Viale delle camelie, 15, 80040 - Cercola (NA), Italy, it will be the Seller's responsibility to verify their integrity and, if they comply with the provisions, will proceed with the refund within 14 days of receiving the notice of withdrawal. Refund RAESVINTAGESHOP will refund the amount paid by the Consumer within 14 days of receiving the notice of withdrawal, once the correct execution of the terms has been verified using the same payment method used by the Consumer. If the terms for exercising the right of withdrawal are not respected, the Consumer will not be entitled to a refund of the sums paid to the Seller. In the event that, after verification, RAESVINTAGESHOP ascertains the non-substantial integrity of the returned Product, it will send, as soon as possible, a communication to the Consumer informing the non-acceptance of the return and will consider the purchase of said Product by the Consumer who will not be entitled to a refund. The latter will remain available to the Consumer at the RAESVINTAGESHOP headquarters, where he can collect it by appointment no later than 2 months. For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days, and will in any case be visible on the next card statement. The timing may vary slightly based on the banking circuit of the credit card used. For orders paid with Paypal, the rules of the Paypal service will apply in full. The refund will be issued in the same currency as the original purchase. Any differences in amounts due to exchange rate fluctuations cannot be refunded. The return of goods is possible only if they do not conform to the order and only if neutral (not personalized). The costs of returning the product are borne by the consumer. The right of withdrawal is totally lost if the returned product is not intact, due to the absence, for example, of integral elements of the product (accessories, instruction manuals, etc.) or if the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported. Without limiting the right of withdrawal, upon delivery of the product the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation. Each collection of intact packages must be carried out by the customer by affixing the words "INTACT PARCEL, COLLECTION WITH RESERVE OF CONTENT CONTROL" on the appropriate accompanying document (art. 1698 Civil Code). Any anomaly must then be communicated within eight days. Procedure for exercising the right of withdrawal To exercise the right of withdrawal it is necessary to send to RAES di Raffaele Esposito, Viale delle camelie, 15, 80040 - Cercola (NA), Italy, by registered letter with acknowledgment of receipt, within 14 days of receipt of the product purchased, a communication in which the intention to withdraw from the purchase contract is clearly expressed. This communication must contain the data necessary to identify the order, the desire to renounce the purchase and the product or products for which you intend to exercise the right of withdrawal, attaching a copy of the tax document (Invoice or DDT). The communication can also be sent, within the same deadline, by email (to raesvintage22@gmail.com), provided that this is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. The consumer must then arrange, using a courier of his/her choice, to ship the product (if possible in the original packaging and, in any case, always carefully packaged) and complete with any accessories present and everything originally contained in the shipment. The consumer must make this shipment within ten working days from the date on which he sent the communication of exercise of the right of withdrawal. Important notes Transport costs and responsibility for the goods during shipping, as required by law, are borne by the consumer. It is therefore advisable to insure the product with the chosen courier, taking care to carefully package the goods, where possible by inserting the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any guarantees, instructions, certificates, etc. In the event of transport damage occurring during the return, the Seller will notify the consumer of the damage within five working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time. Except as provided below for the case of partial withdrawal, the Seller will reimburse, within 30 days from the moment in which the Seller became aware of the exercise of the right of withdrawal, the entire amount of the purchase and the shipping costs. transport for delivery, via credit card cancellation procedure or by bank transfer to the current account indicated by the consumer; The transport costs for returning the product remain the responsibility of the latter. If the withdrawal is partial (i.e. it concerns only a part of the products delivered in a single delivery), the reimbursement of shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded. As regards purchases with collection at a Seller's point of sale, the right of withdrawal is not applicable as it is not a matter of distance selling. In fact, in that case, the consumer has only booked the product via the Internet, but has not yet purchased it and to do this he will have to go to the point of sale. Order Cancellation Request The purchase order can be canceled entirely if, at the time of the cancellation request, the order is still being processed and, in any case, if the amount has not yet been collected; in this case no cost will be charged to the customer. If at the time of the request to cancel the purchase order the product is already being shipped or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and send the goods back to the Seller. To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal. For further information you can write to us at raesvintage22@gmail.com Applicable law The sales contract between the customer and the seller is concluded in Italy and regulated by Italian law. Unless otherwise established, Italian law on the matter applies. For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order a VAT number reference, the territorial jurisdiction is that of the relevant court of your municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller's registered office.

Contact form