Shipping information

Shipping information Dear customer, we inform you that the general conditions of sale indicate, in compliance with current consumer protection regulations, the conditions and methods with which to proceed with the online purchase on the RAESVINTAGESHOP website, owned by RAES di Raffaele Esposito , Viale delle Camelie, 15, 80040 Cercola (NA), PI 09404091218 and CF SPSRFL97H11F839S which is now referred to as the Seller, of the products of your interest in a safe, easy and convenient way. In this section we invite you to read and then accept the purchase conditions, shipping and delivery costs. PURCHASE METHODS The purchase of products takes place by accessing the site and using various payment circuits listed below: - PayPal - Credit cards (Visa, Mastercard, Maestro, American Express) - Google Pay - Apple Pay - Shop Pay - Bancontact - iDeal For each of the products, a description containing their main characteristics is available on the site. All information supporting the purchase is intended as simple generic information material. It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in colour. Correct receipt of the order is confirmed by the Seller via an automatic response via email, sent to the email address communicated by the customer at the time of purchase. This confirmation message will contain an "order number", to be used in the case of any communication with the Seller. The message will contain all the data entered by the customer who undertakes to verify its correctness and promptly communicate any corrections. In case of non-acceptance of the order, the seller guarantees timely communication to the customer. PAYMENT METHODS All prices on the site are intended as public prices and, therefore, include VAT. Prices may vary without notice and the only correct price is the one indicated at the time of order confirmation. On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by the customer, failing which the order will be considered cancelled. For further information or to receive support you can contact the seller or the Customer Support team directly on our telephone number or via email. The goods are sent only after acceptance of the order and receipt of the credit. In the event of cancellation of the order, either by the customer or in the case of non-acceptance of the same by the seller, the order will be canceled and the committed amount will be released (the release times depend exclusively on the banking system ). Once the transaction has been cancelled, the seller cannot be held responsible for any damages resulting from the release of the committed amount by the banking system. The seller reserves the right to request additional documents from the customer proving ownership of the credit card. In the absence of sending the documentation, the seller reserves the right not to accept the order. The security of transactions is guaranteed by a data encryption system (SSL) and direct, protected and certified connections. DELIVERY METHODS For each order placed, the seller issues a sales document for the material shipped. For issuing the invoice, the information provided by the customer at the time of the order is valid. The customer can request a copy of the invoice or tax receipt within three months of issue. Delivery costs are borne by the customer and are indicated when placing the order. No responsibility can be attributed to the seller in the event of a delay in processing the order or in delivering what was ordered. At the time of delivery the customer is required to check: - that the packaging is intact, neither damaged, nor wet, or otherwise altered; - that the number of packages corresponds to what is indicated in the transport document. Any damage to the product or packaging or the mismatch of the indications must be immediately reported to the courier by placing a WRITTEN CONTROL RESERVE on the courier's proof of delivery. Once the courier document has been signed, the customer will not be able to make any objections regarding the external characteristics of what was delivered. In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the customer at the time of the order, the order will be cancelled. SHIPPING COSTS To ensure that our products arrive at their destination in the best conditions, we have signed an agreement with an industry leader in the transport of perishable goods: SDA Express Courier. This does not mean that for reasons of expediency and efficiency the seller may avail itself of the collaboration of other couriers. Be that as it may, our products receive maximum attention during handling. All shipments made with SDA Express Courier can be tracked online via our partner's website. Shipments with another partner will however be monitored with a similar methodology. TRANSPORT COSTS REFER TO SHIPMENTS WITHIN THE NATIONAL TERRITORY. FOR SHIPMENTS ABROAD WE INVITE YOU TO CONTACT US: By e-mail at: All orders will be shipped within 5 working days, subject to stock availability which will be promptly communicated to the customer.

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